Posted 13 days ago
Customer Service Coordinator
Huntworth MillOn-site
AI Summary
Customer Service Coordinator at Mole Valley Farmers Limited, based at Huntworth Mill. Processes customer orders accurately, coordinates with transport planning, inventory, and field sales teams, handles customer queries, mentors new members, and leads service improvement projects.
About this role
We’re looking for a proactive and customer-focused individual to join our team as a Customer Service Coordinator. If you thrive in a fast-paced environment, enjoy solving problems, and love working collaboratively, this role offers a fantastic opportunity to make a real impact in a business that supports British agriculture. You’ll be part of a friendly, inclusive team that values service excellence and continuous improvement.
Key Responsibilities
Contract: Permanent
Hours: Full-time
Hours of Work: 40 hours per week, working Monday to Friday, with Saturday shifts (08:00–14:00) included on a rota basis.
As a Customer Service Coordinator, you’ll be at the heart of our operations, ensuring customer orders are processed accurately and efficiently. You’ll work closely with our Transport Planning, Inventory, and Field Sales teams to meet delivery expectations and maintain clear communication across departments. This is a varied role that combines customer service, operational coordination, and process improvement.
Key responsibilities include:
• Delivering exceptional customer service through timely and accurate order processing
• Liaising with internal teams to ensure smooth delivery and stock management
• Handling customer queries with empathy and professionalism
• Supporting and mentoring new team members
• Maintaining and updating standard operating procedures
• Taking ownership of service improvement projects
• Identifying and implementing process efficiencies
Hours: Full-time
Hours of Work: 40 hours per week, working Monday to Friday, with Saturday shifts (08:00–14:00) included on a rota basis.
As a Customer Service Coordinator, you’ll be at the heart of our operations, ensuring customer orders are processed accurately and efficiently. You’ll work closely with our Transport Planning, Inventory, and Field Sales teams to meet delivery expectations and maintain clear communication across departments. This is a varied role that combines customer service, operational coordination, and process improvement.
Key responsibilities include:
• Delivering exceptional customer service through timely and accurate order processing
• Liaising with internal teams to ensure smooth delivery and stock management
• Handling customer queries with empathy and professionalism
• Supporting and mentoring new team members
• Maintaining and updating standard operating procedures
• Taking ownership of service improvement projects
• Identifying and implementing process efficiencies
Skills, Knowledge & Expertise
• Experience in a customer-facing role, with a passion for helping others
• Strong attention to detail and excellent organisational skills
• Confident communicator across teams and levels
• Proficient in Microsoft Office and comfortable using digital tools
• Inclusive, empathetic, and solution-focused
• Adaptable, resilient, and committed to personal growth
• Strong attention to detail and excellent organisational skills
• Confident communicator across teams and levels
• Proficient in Microsoft Office and comfortable using digital tools
• Inclusive, empathetic, and solution-focused
• Adaptable, resilient, and committed to personal growth
Benefits
📈 Scottish Widows contributory pension – company will match up to 5%
🛍️ Up to 25% staff discount in store
🚗 Free parking on site
🌴 33 days of annual leave, including bank holidays (pro-rated for part-time staff)
📚 Excellent training and development opportunities
🪜 Plenty of career progression opportunities
👨👩👧👦 Life Assurance
🗣️ Employee Assistance Programme with Retail Trust
🚼 Enhanced Family Leave Policies
We may close this vacancy early if we find the right candidate, so we encourage you to apply as soon as possible.
🛍️ Up to 25% staff discount in store
🚗 Free parking on site
🌴 33 days of annual leave, including bank holidays (pro-rated for part-time staff)
📚 Excellent training and development opportunities
🪜 Plenty of career progression opportunities
👨👩👧👦 Life Assurance
🗣️ Employee Assistance Programme with Retail Trust
🚼 Enhanced Family Leave Policies
We may close this vacancy early if we find the right candidate, so we encourage you to apply as soon as possible.
Skills
Customer Relationship ManagementInventory ManagementMicrosoft OfficeOrder ProcessingProcess ImprovementStandard Operating ProceduresTransport Planning Coordination
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