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Customer Service Manager

MonterreyRemote

AI Summary

Manages a virtual customer service team in the telecom or IT industry, providing leadership and technical support for a migration project between Cisco and Fortinet platforms.

About this role

Customer Service Manager

5 years of direct experience in customer service management (RUN); customer-facing roles within the telecom or IT industry demonstrates your industry expertise.

Proficient in managing virtual teams effectively, showcasing leadership skills in dynamic environments.

Possess a solid level of technical knowledge that complements your service management capabilities

Knowledge in Technologies such us connectivity, voice, cloud (SDWAN, MS Teams);

Hybrid way of working, two days at customer’s office at Monterey

The resource wil be working in a migration project, Cisco yo fortinet platform.

onsite- Monterrey