Customer Service (Mon-Fri)

Qualifications

1 year of customer service or customer support experience required

1 year of previous call center or office background experience required

Technical savvy (can toggle between multiple programs and dual monitors)

Previous remote work from home experience a plus

Quick learner and able to work independently

Strong phone and verbal communication skills along with active listening

A background check applicable with state and federal laws is required

Excellent attention to detail and accuracy.

Strong interpersonal and communication skills.

Effective time-management skills.

Ability to handle demanding customers while remaining calm and professional.

Demonstrated ability to deliver world-class customer service consistently.

Contributes to team efforts by achieving related results as needed.

Must be able to work independently in a remote work environment.

Proficiency with screen-sharing software and general office technology.

Responsibilities

• Submit accurate paperwork for further review.
• Update and maintain customer account information as needed.
• Ensure all records are current and accurate.
• Identify and resolve document issues by validating information.
• Determine the root cause of problems and provide appropriate solutions.
• Expedite corrections or adjustments, as necessary.
• Efficiently manage multiple tasks such as typing, data validation, and customer interaction simultaneously.
• Maintain a dependable schedule for customer appointments.
• Ensure prompt and reliable service to all customers.
• Identify customers' needs, clarify information, research and provide solutions and/or alternatives
• Access company and client resources provided to accurately handle the call
• Be able to navigate on-line efficiently
• Skillfully change from one task to another without loss of efficiency or composure
• Be available at your desk, maintaining punctuality and attendance at all scheduled times
• Remain positive and professional in all customer interactions
• Flexibility to cross train as requested
• Serves customers by providing product and service information and resolving product and service problems
• Maintains customer records by updating account information
• Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting, and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution
• Manage large amounts of incoming calls, emails, and chat messages
• Ability to take payment information and process payments