Customer Service Officer

Title: Customer Service Officer - Fuku

URL Source: https://apply.workable.com/j/5FF239D3D3

Markdown Content: About the company:

Bianka Panova Academy is a premier institution dedicated to providing world-class training in rhythmic gymnastics. Located in Singapore, the academy is renowned for its commitment to excellence, nurturing young talents, and fostering a supportive environment for athletes to thrive. With a team of experienced coaches and state-of-the-art facilities, Bianka Panova Academy is a leader in the field, offering comprehensive programs that cater to various skill levels and aspirations.

Job responsibilities:

• Provide exceptional customer service to clients, addressing inquiries and resolving issues promptly.

• Manage customer accounts and maintain accurate records of interactions and transactions.

• Assist in the enrollment process for new students, ensuring all necessary documentation is completed.

• Coordinate with coaches and administrative staff to ensure smooth communication and operations.

• Handle complaints and provide appropriate solutions, escalating issues when necessary.

• Develop and maintain positive relationships with clients to enhance customer satisfaction and loyalty.

• Contribute to the development and implementation of customer service policies and procedures.

Job requirements:

• Proven experience in a customer service role, preferably in an educational or sports setting.

• Excellent communication and interpersonal skills.

• Strong problem-solving abilities and attention to detail.

• Ability to work independently and as part of a team.

• Proficiency in Microsoft Office Suite and customer service software.

• Fluency in English; additional language skills are a plus.

• A positive attitude and a passion for helping others.

Job benefits:

• Competitive salary package.

• Opportunities for professional development and career advancement.

• A supportive and dynamic work environment.

• Employee discounts on academy programs and services.

• Health and wellness benefits.