Customer Service OfficerSea Freight

Title: Customer Service OfficerSea Freight - Fuku

URL Source: https://apply.workable.com/j/AFF5A029EA

Markdown Content: About the company:

Our client is a leading supply chain company.

Job responsibilities:

• Serve as the primary point of contact for customers regarding sea freight inquiries, bookings, and shipment updates.

• Coordinate and manage sea freight shipments, ensuring timely and accurate documentation, including bills of lading, invoices, and customs paperwork.

• Monitor shipment progress and proactively communicate with customers about any delays, issues, or changes in schedules.

• Liaise with shipping lines, freight forwarders, and other stakeholders to ensure smooth operations and resolve any logistical challenges.

• Provide exceptional customer service by addressing customer concerns, resolving complaints, and offering tailored solutions to meet their needs.

• Maintain accurate records of customer interactions, shipment details, and service requests in the company’s CRM system.

• Collaborate with internal teams, including sales, operations, and finance, to ensure seamless service delivery and customer satisfaction.

• Stay updated on industry trends, regulations, and best practices related to sea freight and logistics.

• Assist in preparing reports and performance metrics to evaluate service quality and identify areas for improvement.

Job requirements:

• Bachelor’s degree in logistics, supply chain management, business administration, or a related field (or equivalent work experience).

• Proven experience in customer service, preferably within the sea freight or logistics industry.

• Strong knowledge of sea freight operations, shipping documentation, and international trade regulations.