Customer Service Phones Operator

Essential Duties and Responsibilities

1. Provide the highest quality telephone service to customers, suppliers, fellow employees, and community members; route calls to requested destination while following security procedures.

2. Assist in finding technical coverage and creating cases in SEL’s business systems to provide outstanding service to our customers. Document and share customer feedback with regional leadership.

3. Engage in customer support activities including the entry of sales orders, RMAs, and the routing of quotation and support emails.

4. Manage and assist customers with account information, including granting access, changing passwords, unlocking accounts, and updating information while following security protocols for accounts on the website.

5. Assist in the creation of company accounts and the conversion of customer leads in SEL’s business systems.

6. Initiate process improvement suggestions.

7. Follow and apply SEL Values, Principles of Operations, and World Class Manufacturing Principles.

8. Other duties as assigned (may include office administration and other support duties).

9. Understand. Create. Simplify.

Required Qualifications

2+ years of experience with organized, friendly customer service

Excellent phone etiquette, professionalism, and communication skills

Strong writing, documentation skills, and speaking skills

Ability to learn new skills and assume new responsibilities

Ability to work cooperatively in a team environment
Background check results satisfactory to SEL
Negative drug test result(s)

Preferred Qualifications

Word processing skills, including MS Word and Excel
Computer operation skills, including email and web browser usage
Ability to compute, record, and proofread data and other informational records with minimal errors

Physical Requirements

None

Competitive pay. Superior benefits. Inspiring work.

People are at the core of our company and we hire employee-owners. We welcome you to learn more about how we support employees.

• We’re 100% employee owned. Retirement benefits include an employer funded stock ownership plan (ESOP) and personal 401(k) options.
• We offer top tier medical, prescription, dental, vision, life, and disability insurance.
• We recognize the importance of a healthy life balance and offer: 10 paid holidays, annual vacation accrual starting at 12 days, 9 paid sick days, and paid family and medical leave that covers 90% of your pay.
• We foster growth and development of our employees through avenues such as STEM courses, apprenticeships, tuition assistance, and engineering development programs.
• Ask our team about other benefits including wellness, fertility, adoption, and flexible spending benefits.

 

Communication with Applicants

We communicate with all applicants. If you do not receive a response about your application, please check your SPAM filter or reach out to us at [email protected].

SEL is an Equal Opportunity Employer: Vets/Disabled.