Customer Service Representative (Accounts Receivable) - Cebu

We are looking for Customer Service Representatives to join an Accounts Receivable account based in Cebu. The candidate will be responsible for providing exceptional service in managing accounts receivable inquiries and issues, maintaining accurate records, and ensuring customer satisfaction.

Key Responsibilities

• Handle customer inquiries regarding accounts receivable and payment processing professionally and in a timely manner
• Resolve payment discrepancies and disputes with a focus on first-call resolution
• Maintain detailed and accurate records of customer accounts and interactions
• Collaborate with internal teams to improve billing and collection processes
• Provide clear and accurate information to customers about their accounts and payment schedules
• Meet or exceed individual and team performance targets

Requirements

• Senior High School Graduate or completed at least 2 years in college
• Has at least 6 months of BPO experience in Billing, Financial, or Collections background
• Must be conversant in both spoken and written English
• Amenable to work fully on-site in Cebu
• Amenable to work on shifting schedule
• Can start ASAP

Benefits

• Free HMO
• Free Dependents
• Night Differential
• Program Incentives

Please note that this is contingent to the final company or account you'll be profiled to.