Customer Service Representative as needed

Location: Ascension Dell Children's Medical Center

Shift:PRN-as needed, minimum48hoursrequireda month, 24hourson call,additionalshifts available

Ready to start a meaningful career in healthcare-even ifyou’venever worked in the field before? JoinR1,the leadingprovider of technology-driven solutions that transform the patient experience and financial performance of hospitals, healthsystemsand medical groups. We are the one company that combines the deepexpertiseof a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.

At R1,you’llbe part of a mission-driven team that blends advanced technology with real-world service to create exceptional patient experiences.

As aPatient RegistrationCustomer Service Representativein Patient Registration, you will be the first friendly face patientsmeetwhen they check into the hospital.You’ll:

• Help patients navigate the registration process

• Answer questions with confidence, clarity, and compassion

• Gatheraccurateinformation quickly in a fast-paced environment

• Build trust with patients during moments when they may be scared, confused, or overwhelmed

No healthcare background? No problem.We’lltrain you every step of the way—and this role is a fantastic launchpad for a growing healthcare career.

WhyYou’llLove This Job

Make a Real Difference:Patients lean on you for support and reassurance.You’llbe more than a data collector-you’llbe a calm, helpful presence during stressful times.

Learn Healthcare from the Ground Up:From insurance basics to hospital workflows,you’llgain valuable knowledge and skills that open the door to long-term career growth.

Fast-Paced, Never Boring:You’llmove between computer screens, phone calls, andin‑personinteractions-balancing accuracy with compassion while working alongside clinicians and emergency staff.

Supportive Team Environment:We’reinvested in your professional journey.You’llbe surrounded by teammates who have your back and leaders who want to see you succeed.

WhatYou’llDo Day-to-Day

• Work across multiple computer systems to register patients efficiently

• Answer phones and gather information quickly and accurately

• Assistpatients who may be ill, anxious, or confused

• Navigate diverse insurance plans and coverage details (withtraining!)

• Adapt to interruptions from clinical teams during urgent care situations

• Build rapport and ease patient concerns in real time

Thisisn’ta sit-back-and-relax desk job—you’llbe on your feet, thinking fast, and making a real impact.

Requirements

• High School Diploma or GED

• Strong customer service experience

• Ability to pass background check, drug test, and meet vaccination requirements

Preferred

• Medical or healthcare experience (but notrequired!)