Posted 3 months ago
Customer Service Representative
AI Summary
A Customer Service Representative handles inbound customer calls for a telecommunications call center, addressing general inquiries, billing, payments, and retention while entering information into computer systems.
About this role
Customer Service Representative
The company we are currently hiring for is an inbound call center that operates Monday-Friday from 5am-midnight and Saturday-Sunday from 7am-8pm. The company is a telecommunications provider.
Candidates will be sitting at a desk all day answering phone calls with regards to: general questions, billing, taking payments, customer retention, etc. Candidates will also be inputting information to the computers.
Qualifications
Must have:
Basic knowledge of computers.
Open availability
Customer service skills
Nice to have:
Call center/customer service experience
Experience with sales
Dis-Qualifiers:
Not having completely open availability.
Not being about to communicate with customers/co-workers in a professional and courteous manner.
Lack of basic computer skills.
Additional Information
Skills
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Market data for customer support roles
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- Market overviewState of tech hiring, September 2026: up 4.8%Tech hiring rose 4.8% month over month in September 2026, with 411,122 new listings. Customer support and account executive roles led the growth.