Customer Service Representative

Customer Service Representative

Our simple goal is to make hiring easy. To help businesses get the talent they need to succeed. And to help people find a job they love.
Everyone is incredibly frustrated by how hard it is to find amazing talent. We share that frustration.
Recruiting is a fragmented, opaque process undermined by outdated technology that turns off candidates and hiring managers.
Now, imagine a world where it’s easy to find great candidates, it’s easy for people to show interest in jobs, it’s easy for hiring teams to collaborate, and your recruiting vendors are just a click away.
We imagined it. And then we delivered it. Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
• Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.

Qualifications

• Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Clerical — Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
• Computers and Electronics — Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.