Customer Service Representative

Customer Service Representative

HealthCare Support Staffing, Inc. (HSS), is a proven industry-leading national healthcare recruiting and staffing firm. HSS has a proven history of placing talented healthcare professionals in clinical and non-clinical positions with some of the largest and most prestigious healthcare facilities including: Fortune 100 Health Plans, Mail Order Pharmacies, Medical Billing Centers, Hospitals, Laboratories, Surgery Centers, Private Practices, and many other healthcare facilities throughout the United States. HealthCare Support Staffing maintains strong relationships with top providers in healthcare and can assure healthcare professionals they will receive fast access to great career opportunities that best fit their expertise. Connect with one of our Professional Recruiting Consultants today to see how a conversation can turn into a long-lasting and rewarding career!

Company Job Description/Day to Day Duties:

High volume inbound calls from Members, Providers, Facilities, Health Plan Reps, and other Employer Reps for the Behavioral Health Department. They will need to field phone calls in regards to eligibility/benefits, provider status, out-patient certification and certification extensions, screening and transferring calls to the appropriate departments, reviewing grievances and appeals, and reviewing claim status.

Qualifications

Minimum Education/Qualifications/Licensures:

High School Diploma/GED

High volume call center experience in a healthcare environment

CSR experience

Attendance and punctuality a must

Additional Information

Location: 2101 W John Carpenter Fwy Irving, Texas 75063

Employment Type: 6 months contract