Customer Service Representative
GuatemalaOn-siteFull-time
AI Summary
A Customer Service Representative handles customer inquiries, resolves issues, and advocates for customers regarding IDT products and services.
About this role
Customer Service Representative
We are looking for enthusiastic individuals to join our team as Brand Ambassadors. In this role, you will be the voice of our customers, providing top-tier support for IDT products and services.
Key Responsibilities:
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Customer Support: Manage accounts to provide information, clarify details, and ensure records are accurately updated.
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Problem Solving: Identify the root cause of issues and execute effective resolutions for customer complaints.
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Advocacy: Act as the "voice of the customer," providing feedback to management to help improve our services.
Requirements:
English proficiency at 85% or higher.
What we offer:
Skills
Chat EtiquetteComputer SkillsCustomer ServiceDocumentationEmail EtiquetteMultitaskingPhone EtiquetteZone 4 On-site
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Market data for customer support roles
All reports →- SeriesRole reportsOne role family at a time: how many openings, what changed this week, who is hiring, what it pays.
- SeriesSalary reportsWhat employers publish in job postings, by level and workplace. Not self-reported pay.
- Market overviewState of tech hiring, September 2026: up 4.8%Tech hiring rose 4.8% month over month in September 2026, with 411,122 new listings. Customer support and account executive roles led the growth.