Posted 3 months ago
Customer Service Representative
New YorkRemotePart-time
AI Summary
A Customer Service Representative handles customer inquiries and issues via phone, email, and live chat, processing orders and resolving complaints to ensure satisfaction.
About this role
We are seeking a motivated and friendly Customer Service Representative to join our team. In this role, you will be the primary point of contact for our customers, providing exceptional service and resolving inquiries in a timely and efficient manner. You will handle both inbound and outbound communications via phone, email, and live chat, ensuring customer satisfaction at every step.
Key Responsibilities
Respond to customer inquiries via phone, email, and live chat.
Provide information about products, services, and policies.
Process orders, returns, and exchanges.
Resolve customer issues and complaints in a timely manner.
Document and track customer interactions and feedback.
Collaborate with other departments to address complex issues.
Follow up with customers to ensure satisfaction.
Maintain a positive and professional demeanor at all times.
Meet or exceed performance metrics for response time and quality.
Stay updated on company products, services, and policies.
Skills, Knowledge & Expertise
- Communication Skills: Strong verbal and written abilities.
- Active Listening: Attentive to customer concerns.
- Problem-Solving Skills: Quick identification and resolution of issues.
- Technical Proficiency: Familiarity with customer service software and applications.
- Empathy: Understanding and compassion towards customers.
- Adaptability: Flexibility to changing needs and procedures.
- Time Management: Effective prioritization of tasks.
- Attention to Detail: Accurate recording and handling of customer information.
- Knowledge of Products/Services: Informed about company offerings.
- Teamwork: Collaborative and supportive of colleagues.
4o mini
Skills
CRMCustomer Service SoftwareDocumentation ToolsEmail PlatformsLive ChatOrder ProcessingPhone SystemsReturns Processing
Explore related jobs
More jobs at Online River
Browse these categories
Market data for customer support roles
All reports →- SeriesRole reportsOne role family at a time: how many openings, what changed this week, who is hiring, what it pays.
- SeriesSalary reportsWhat employers publish in job postings, by level and workplace. Not self-reported pay.
- Market overviewState of tech hiring, September 2026: up 4.8%Tech hiring rose 4.8% month over month in September 2026, with 411,122 new listings. Customer support and account executive roles led the growth.