Customer Service Representative

Open Scientific provides contract staffing and direct hire recruitment services for the scientific, engineering, laboratory and manufacturing sectors.

Location: Holbrook

Pay Rate: $15.00-$16.50

Hours: 3:30pm-12:00am

Open Scientific is recruiting for a Customer Service Representative. This position is with a global vitamin company committed to consistently producing the highest-quality products. This is a temp to hire opportunity. As a Customer Service Rep you will be responsible for communicating with customers via phone, email, chat or text messaging to solve customer issues. To succeed in this position, candidate must:

• Clearly understand and respond appropriately to the issues that customers present
• Ability to demonstrate empathy towards customer’s issues
• Ability to approach problems logically and with good judgment to ensure the appropriate customer outcome
• Desire to continually learn, focused on solutions and are self-motivated
• Customer Focus Ability to empathize with and prioritize customer needs
• Uphold company values and respect every customer
• Exude patience and ownership with each customer
• Ability to resolve conflicts and set appropriate expectations with customers
• Ability to determine customer needs and provide appropriate solutions
• Prior customer service experience and call center experience is required

Responsibilities:

• Utilize a variety of software tools to navigate customer accounts, research, review policies and communicate solutions to customer issues.
• Perform customer charge backs, upsells, credit backs, mass orders
• Find opportunities to recommend additional products to customers based on the customer needs and past purchases.
• Participate in on-going training and coaching programs.
• Contribute ideas on improving the customer experience.

Additional Information

All your information will be kept confidential according to EEO guidelines.