Posted 1 month ago
Customer Service Representative
AI Summary
A Customer Service Representative answers phones, schedules and pre-registers patients, confirms patient and insurance information, educates patients on procedures, coordinates encounters across multiple systems, and refers self-pay patients to financial counseling.
About this role
Job Summary
Porch Light Health is a local leader in outpatient treatment of Opioid Use Disorders and other addictive disorders. We foster a family environment where patients are treated with compassion and honesty. We believe that addiction is a chronic relapsing brain disease. Our staff is passionate about helping other people. We offer Medication Assisted Treatment and behavioral health services. We believe there is life beyond addiction and strive to help our patients discover their purpose and community in a healthy environment. We are looking for people who are willing to work in a fast paced medical environment.
*Applicants will be considered if currently residing within the state of Colorado. This is a requirement for employment.
Responsibilities:
- Answer phones for clinic system
- Schedule and pre-register patients for appointments, outpatient visits, procedures, and other appointments.
- Confirm patient information including demographic and insurance information.
- Educate patients on procedure preparations, appropriate dress requirements, special instructions.
- Prioritize work for optimal reimbursement and to avoid financial risk to both patient and clinic. Refer self-pay patients to financial counseling.
- Coordinate patient encounter utilizing multiple system applications: various scheduling applications, clinical operating systems, eligibility verification systems, medical necessity applications, scanning repository.
Shift: Day time and evening, 8 hour shifts 8:00-4:30pm, M-F, rotating Saturday
Qualifications:
- High School diploma or equivalent
- One (1) year customer service
- Knowledge of medical terminology, insurance and billing
- Bilingual in Spanish, a plus
- Must live in Colorado for this remote position
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Vision insurance
- Paid time off
- Discretionary bonus
Compensation: $19 - $24/hr, based on location, education, skills, and experience.
Anticipated Application Window - This role is anticipated to close within 30 days from the date of posting. However, if the position has not been filled, PLH may keep the application period open longer.
