Posted 2 months ago
Customer Service Representative
AI Summary
Handles inbound calls about bank products and services, explains policies, and ensures customer satisfaction with a professional demeanor.
About this role
At First PREMIER Bank and PREMIER Bankcard, we’ve created a culture that emphasizes personal success, respect, health, and wellness, fun and giving back. This is an environment where you will be rewarded, valued, and celebrated for your hard work.
We offer a robust and expanded package of health benefits, incentives, paid time off and growth and career advancement opportunities. We celebrate our employees and show our appreciation with private concerts, outdoor bashes, cash and car giveaways and more! See some of ourepic celebrationsandemployee recognitions.
Considered one of the nation’s strongest financial organizations, we’ve achieved our success by embodying the views and values of The PREMIER Way. From our CEOs to the newest hires, we all follow these shared views and values to guide us on how to treat our customers, co-workers and communities. The PREMIER Way also serves as a roadmap on how to be successful inside and outside of the workplace. We believe in investing in our employees, their families and our communities.
Job Description:
Location: Sioux Falls, SD
Shift: Varying shift options available
Job Status: Full-Time and Part-Time
Pay: $17.25-19.15/hour starting, additional monthly incentives available
Company: PREMIER Bankcard
Fluent Bilingual skills (English/Spanish) are compensated in the form of a 10% differential. Bilingual skills are not required.
Work Site
This job is offered on-site in Sioux Falls. Employees must live within 50 miles of a PREMIER location or plan on relocating.
Shift Options
Full-Time: Monday-Friday 12:00pm-9:00pm, Every Other Saturday 8:00am-4:30pm or Monday-Friday 12:30pm-9:00pm, Every Other Saturday 8:00am-4:30pm
Part Time: Monday-Friday 2pm-9pm, Every Other Saturday 8:00am-4:30pm
No Sundays!
About the Role
Answer inbound calls about our products and services.
Understand policies and procedures used for daily operations.
Take accountability for customer satisfaction with a highly professional demeanor.
Demonstrate a strong phone presence while assisting those with less than perfect credit.
Achieve high satisfaction on customer surveys.
Participate in team meetings.
Training
Extensive paid training program, up to 3 weeks in length.
Ongoing training opportunities for future success!
Pay
Base wage starting at $17.25-19.15/hr. with opportunities to increase take home pay.
Top 75% of associates are eligible for incentives
Career path from Associate I to Associate IV – each step earning an increase in pay
Earn up to an additional $3.50/hr. when working non-traditional hours
Bilingual skills are compensated in the form of a 10% differential
Flex Scheduling opportunity for top performers
Competitive Benefits Package
Full medical benefits for 20+ hours/week
FREE dental and vision coverage
Generous time off plans including PTO, Sick Pay, and Bonus Days
401(k) – dollar-for-dollar match up to 5% of total compensation
Special discounts and offers for events at the Denny Sanford PREMIER Center
Employee Wellness Program
Paid Community Volunteer Hours - PREMIER averages 30,000 hours per year
Fun Employee Parties
Our Culture
We have an emphasis on personal success, respect, health, wellness, fun and giving back
Employees are rewarded, valued, and celebrated for hard work.
Career advancement opportunities is a way PREMIER leaders show they care.
Appreciation is shown through concerts, outdoor bashes, cash, car giveaways and more.
Skills
Explore related jobs
More jobs at First PREMIER Bank
Similar Customer Service jobs
Jobs in Sioux Falls
- D
Visual Basic Developer & System SupportDakota Kitchen · Sioux Falls, South Dakota - SUtilities EngineerSmithfield Packaged Meats Corp · Sioux Falls, South Dakota
- CLead HousekeeperCommunity Memorial Hospital · Sioux Falls, South Dakota
- SGeneral Production - 1st ShiftSmithfield Packaged Meats Corp · Sioux Falls, South Dakota
- CSupply Chain Technician | PRNCommunity Memorial Hospital · Sioux Falls, South Dakota
- PCounselPoet · Sioux Falls, South Dakota
Browse these categories
Market data for customer support roles
All reports →- SeriesRole reportsOne role family at a time: how many openings, what changed this week, who is hiring, what it pays.
- SeriesSalary reportsWhat employers publish in job postings, by level and workplace. Not self-reported pay.
- Market overviewState of tech hiring, September 2026: up 4.8%Tech hiring rose 4.8% month over month in September 2026, with 411,122 new listings. Customer support and account executive roles led the growth.