Customer Service Representative

Key Responsibilities

• Answering incoming customer calls and emails professionally and promptly.
• Responding to customer questions regarding waste and recycling services.
• Assisting customers with ongoing service requests and account needs.
• Schedule waste and recycling services based on customer requirements.
• Coordinate service requests with vendors and internal departments.
• Confirm that scheduled services have been completed successfully.
• Process service changes, updates, and cancellations as requested.
• Maintain complete and accurate customer account information.
• Investigate missed pickups, scheduling problems, and other service issues.
• Work with vendors and internal departments to resolve customer concerns.
• Follow up on outstanding service requests and unresolved issues.
• Document customer communications, service updates, and resolutions.
  
  
  
  
  
  

Skills, Knowledge & Expertise

• High school or equivalent (Required)
• 2-5 years of experience in Customer service
• Strong time management skills
• Excellent organizational skills
• Excellent verbal and written communication skills
• Strong attention to detail
• Proficiency in Microsoft Excel, Word, and Outlook

Benefits

• Comprehensive Health Benefits: We’ve got you covered with Health, Dental, and Vision insurance.
• 401(k): Plan for the future with confidence with employer matching of employee retirement contribution.
• Learning & Growth Opportunities: We support your professional development with access to LinkedIn training, mentorship, and advancement opportunities.
• Collaborative, Global Environment: Work closely with passionate teams across North America and connect with colleagues in other regions for exciting cross-border projects.
• Inclusive & Equal Opportunity Employer: We’re committed to creating a workplace that celebrates diversity and inclusion. Everyone is welcome.