Customer Service Representative

CUSTOMER SERVICE DUTIES AND RESPONSIBILITIES:

• Providinga superiorcustomer service experience to all walk-in contact and phone contact customers

• Generates and develops new business to meet specified production goals.

• Maintains and nurtures existing client relationships.

• Responds to all inquiries and requests in a timely and professional manner.

• Understands and communicates information regarding company products, services, policies, and procedures to new and existing clients.

• Possesses and maintains thorough knowledge of auto body parts and automotive industry product information.

• Performs other related duties as assigned by management.

• Sage 300 order entry

CUSTOMER SERVICE QUALIFICATIONS:

• High School Diploma/GED equivalent required.

• Bachelors(Preferred)

• Bilingual, in English, and Spanish.

• Customer service background.

• Priorabrasivesexperience and knowledge ofglasspreferred.

• Must be a self-starter and proactive.

• Commitment to excellence and high standards.

• Excellent written and verbal communication skills.

• Good judgment with the ability to make timely and sound decisions

• Creative, flexible, and innovative team player

• Strong organizational skills; able to manage priorities and workflow.

• Proficient in Microsoft Office.

• Microsoft Excel

CUSTOMER SERVICE PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Occasionally required to stand and walk

• Continually required to sit

• Continually required to utilize hand and finger dexterity

• Continually required to talk or hear

• Continually utilize visual acuity to use a keyboard

• Occasionally required to lift/push/carry items up to 50 pounds

CUSTOMER SERVICEJOB TYPE:

• Full-time

CUSTOMER SERVICE SCHEDULE:

• Store Hours: Monday-Friday 8:00AM-5PM