Posted 1 month ago
Customer Service Representative
Littleton, MAOn-siteFull-time
AI Summary
A Customer Service Representative at Nashoba Air & BoilerWorks handles incoming calls and inquiries, processes orders and requests, resolves issues, and maintains customer satisfaction.
About this role
CUSTOMER SERVICE REPRESENTATIVE
At Nashoba Air & BoilerWorks, we pride ourselves on customer service and integrity. You’ve probably seen our trucks and our ads or even our office in Littleton, MA. What you don’t know is what it’s like to be a part of a team like this. How much you feel appreciated when you don’t cut corners. People often come to us looking for a job, and they stay with us because they find a fulfilling career, room to grow, and opportunities to excel.
The Customer Service Rep is responsible for the following:
Maintaining high level of productivity.
Ensure customer satisfaction and provide professional customer support.
The ideal Customer Service Representative must have:
Excellent communication, organizational, and interpersonal skills.
Encouraging and motivating personality
A polished and professional demeanor.
Highly evolved customer service skills.
A working knowledge of Microsoft office and computer savvy competence.
The eligible Customer Service Representative will receive:
Competitive hourly rates!Benefits: Medical, Dental, and Life Insurance.401(k) with company match.Comprehensive, paid training.
$21-25 per hour
Job Type: Full-time
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Vision insurance
Paid time off
Parental leave
Professional development assistance
Referral program
Shift:
Available onsite hours 7:30-4:30 (this is NOT a remote or hybrid position)
Monday- Friday and occasional Saturday 9-2 (once every 1-2 months)
Work setting:
In-person
Office
Experience:
Professional phone communication skills
Strong verbal and written communication
Ability to multitask and prioritize effectively in a fast-paced, busy environment
Basic computer proficiency and ability to navigate common software applications
Strong verbal and written communication
Ability to multitask and prioritize effectively in a fast-paced, busy environment
Basic computer proficiency and ability to navigate common software applications
Skills
Basic Computer ProficiencyCustomer Service SoftwareMicrosoft OfficeOrder ProcessingPhone Communication
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Market data for customer support roles
All reports →- SeriesRole reportsOne role family at a time: how many openings, what changed this week, who is hiring, what it pays.
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- Market overviewState of tech hiring, September 2026: up 4.8%Tech hiring rose 4.8% month over month in September 2026, with 411,122 new listings. Customer support and account executive roles led the growth.