Posted 3 months ago
Customer Service Representative
AI Summary
A Customer Service Representative serves as the primary point of contact for customers, handling inquiries and issues, managing accounts from order to delivery, and maintaining detailed records in a fast-paced, detail-oriented environment.
About this role
Customer Service Representative
The United Warehouse Company has been in business since 1915 providing customers with secure warehousing, transportation and distribution services, 3PL and contract packaging services. We operate well over a million square feet of ultra-modern warehousing and distribution facilities in multiple states throughout the Midwest. We offer temperature controlled storage, sanitary and food grade environments, secure outdoor storage, and an experienced team of contract packaging professionals to help you fill customer orders or complete packaging projects.
United Warehouse Company is seeking a qualified
Customer Service Representative
to join our growing team!
- Be the voice of United Warehouse Company. This will entail heavy customer interaction via phone and email. We will expect that your interpersonal communication skills are strong in both capacities.
- Manage customer accounts, from order receipt to delivery including order fill, transportation planning, on time delivery monitoring, exception management and supporting promotions, seasonal and new item launch management.
- Investigate order/invoice processing problems and facilitates issue resolution with management assistance.
- Keep detailed notes in our customer tracking system and be able to prioritize multiple tasks – the pace is fast and you’ll rarely be doing one thing at a time.
- Embrace new challenges every day. Being adaptable and flexible are critical!
- Follow up on items…and follow up…and follow up again!
- Embrace your mistakes! You’ll inevitably make a few.
- Help identify what we have missed.
- Help us build a stronger company - every day.
Qualifications
REQUIRED SKILLS AND EXPERIENCE
- Have 1-3 years of relevant communications based experience.
- Have an understanding of the value of teamwork and how teams work.
- Have a heightened sense of urgency, a heightened attention to detail and be able to communicate our customer offering.
- Complete and maintain customer account-specific records with auditor like accuracy.
- Must be able to work well in a self-managed team environment. This includes cooperatively scheduling work, vacation, hours and team task assignments.
- Ability to maintain productivity and professionalism while under pressure to meet strict deadlines and balance multiple priorities; Displays attention to detail for both accuracy and content.
- Judgment to resolve issues with the appropriate sense of urgency, including after standard business hours support.
HOW TO APPLY
Additional Information
All your information will be kept confidential according to EEO guidelines. Drug/Alcohol testing compliant with applicable statutes. For reasonable accommodation of disability during the hiring process call (918) 388-9066.
Skills
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