Customer Service Representative Bilingual

Position: Customer Service Representative Bilingual

Location: San Mateo Nopala, Naucalpan, Estado de México

Work Model:

• Hybrid Model
• Weekly schedule of 48 hours.
• Operation hours:
• Flexible Shift: On-Site Monday to Thursday (07:00 am to 04:00 pm / 08:00 am to 05:00 pm / 09:00 am to 06:00 pm / 10:00 am to 07:00 pm)
• Remote: Fridays (07:00 am to 04:00 pm / 08:00 am to 05:00 pm / 09:00 am to 06:00 pm / 10:00 am to 07:00 pm)
• Remote: One Saturday per month (07:00 am to 03:00 pm)

We are offering:

• Pay rate: $23K MXN Monthly

• Direct Hiring

• Law Benefits

• Enhaced Employee Benefits

Requirements:

• Bachelor’s degree is preferred. Candidates with some college or university are allowed.
• Proven English proficiency – both spoken and written (preferably native English or language certification).
• Customer service mindset.
• High Volume Call Center Experience

Key Responsabilities:

• Provide positive customer experience while appropriately handling routine inbound calls and/or chats related to vehicle financing, including but not limited to payment extensions, due date changes, payment research, and support of self-services available online.

• Take ownership of each call to transform customer experience in every moment to build lifetime relationships; representatives are empowered to resolve customer needs independently and are expected to:

• Manage call flow progression effectively to meet customer service level expectations while delivering best in class service.

• Utilize online knowledge-based materials and navigate multiple applications to assist with call handling and decision making.

• Research, explain, and correct required items such as misapplied payments or payoffs and balance disputes.

• Clearly explain process requirements and obtain required information from customers.

• Discuss past due accounts with customers and obtain acceptable arrangements to get the account up to date.

• Possess workplace agility:

• Remain knowledgeable and prepared for upcoming changes to processes and technology.

• Embrace the call center environment and deliver best in class customer service by leveraging all resources to maintain expected productivity levels

• Be prepared to engage and contribute positively to a collaborative, team-based environment.

Contact Details: [email protected]

This is a high-visibility opportunity where your expertise will directly impact our Customer’s engineering user experiences.