Customer Service Representative - Healthcare

Medspa Marketing / Admin Assistant

Amerejuve Medspa – Atlanta, GA

Job Type: Full-Time
Location: Atlanta, GA
Schedule: 9 am to 6 pm, Tuesday - Saturday

About Amerejuve Medspa

Amerejuve Medspa is a growing medical aesthetics and wellness practice focused on helping our clients look and feel their best. We are seeking a motivated, organized, and creative Medspa Marketing / Admin Assistant to join our Atlanta team.

This position is ideal for someone who enjoys social media, marketing, customer service, and working in a fast-paced medspa environment. The right candidate will be comfortable balancing administrative responsibilities with creating engaging content that helps grow our brand and attract new clients.

Position Overview

The Medspa Marketing / Admin Assistant will support the Atlanta location with daily administrative operations, client communication, social media, marketing initiatives, promotions, and events.

We are looking for someone who is creative, dependable, detail-oriented, professional, and comfortable being the face of the brand both in person and online.

Position Summary

The Customer Service Representative will serve as a primary point of contact for patients and clients, assisting with appointments, inquiries, check-in/check-out, phone calls, and general customer service. This position requires excellent communication skills, attention to detail, professionalism, and the ability to work effectively in a fast-paced healthcare or medspa environment.

Key Responsibilities

• Greet patients and clients warmly and professionally upon arrival.
• Answer incoming phone calls, emails, and online inquiries promptly.
• Schedule, reschedule, and confirm patient appointments.
• Assist patients with questions regarding services, appointments, policies, and general information.
• Perform patient check-in and check-out procedures.
• Maintain accurate patient and appointment information in the practice management or scheduling system.
• Collect payments and assist with processing transactions when required.
• Follow up with patients regarding appointments, consultations, treatments, and inquiries.
• Provide information about available treatments and services while staying within the scope of the position.
• Assist with patient forms, registration, and other administrative paperwork.
• Coordinate with providers, clinical staff, and management to ensure a smooth patient experience.
• Handle patient concerns professionally and escalate issues to management when appropriate.
• Maintain patient confidentiality and comply with HIPAA and applicable privacy requirements.
• Help maintain a clean, organized, welcoming, and professional front-desk environment.
• Support promotional events, patient outreach, and customer retention initiatives as needed.
• Perform other administrative and customer-service duties as assigned.

Qualifications

• High school diploma or equivalent required.
• 1–2+ years of customer service or front-desk experience, preferably in healthcare, medical office, dental, dermatology, plastic surgery, or medspa.
• Experience with appointment scheduling and patient-facing administrative duties preferred.
• Strong verbal and written communication skills.
• Professional, friendly, and positive demeanor.
• Excellent organizational and time-management skills.
• Strong attention to detail and accuracy.
• Ability to multitask in a fast-paced environment.
• Comfortable working with computers, scheduling software, email, and Microsoft Office or Google Workspace.
• Ability to handle sensitive patient information with discretion and confidentiality.
• Must be dependable, punctual, and comfortable working as part of a team.

Preferred Experience

Experience in any of the following environments is highly preferred:

• Medical spa / Medspa
• Dermatology
• Plastic surgery
• Aesthetic medicine
• Physician or medical office
• Dental office
• Wellness or healthcare practice
• Patient scheduling or healthcare customer service

What We Offer

• Competitive compensation
• Professional and supportive work environment
• Opportunities for professional growth
• Employee benefits, based on eligibility
• Employee discounts on eligible services and products
• Opportunity to work in the growing aesthetics and wellness industry