Customer Service Representative - Hybrid

Rising is looking for our next Customer Service Representative (Working title: Partner & Provider Support Representative) to join our Partner & Provider Support team. In this role, you’ll provide professional, high-quality service to medical providers by handling inquiries related to medical bill review.

Our work helps reduce excess costs, fraud, and waste—making healthcare more affordable for the people who need it most.

Oh, and you get the benefit of working in a small, close-knit team with a manager who truly wants to see you to succeed! This is a great opportunity for those looking to obtain meaningful career experience on the administrative side of healthcare.

Sound interesting? Want to learn more? Take a few minutes to apply, and let's talk!

What exactly does a Partner & Provider Support Representative do? In this job, you will:

• Handle inbound and outbound provider calls and emails
• Resolve bill-related questions and gather required information
• Deliver clear, professional, and empathetic customer service
• Document interactions accurately in CRM systems
• Follow established SOPs, call handling, and escalation procedures

Requirements

Am I the right fit for this job?

• 3+ years of customer service experience
• Call center experience is required
• Healthcare, medical billing, or group health experience preferred
• Strong communication and professional phone presence
• Ability to multitask across systems while on live calls
• Detail-oriented with strong documentation skills
• Calm, empathetic, and solutions-focused under pressure
• Typing speed of 40+ WPM preferred

Schedule

• Schedule: Monday–Friday, 8:30 AM - 5:00 PM CST
• Full-time role; hours may vary slightly based on business needs
• This position offers a hybrid schedule after the mandatory 90-day onsite training, with the expectation to work 1 day a week in office

Hybrid Work Requirements

• Reliable high-speed internet meeting company standards
• Quiet, distraction-free home workspace
• Ability to work independently and remain engaged during scheduled hours
• The ability to use a computer and its associated accessories in an upright position
• Must live in the Milwaukee, Wisconsin area

Benefits

• Hourly Rate: $18.00-$22.00
• Competitive benefits package, including health insurance, 401k with company match, paid time off, paid holidays, and more.
• Beer, soft drinks, and food on Thursday afternoons
• A relaxed, yet upbeat, work environment with jeans professional attire
• Unlimited coffee!
• Supportive, close-knit team
• Meaningful work in healthcare administration
• Leadership that invests in your success
• Rising was named a Top Workplace in the healthcare industry for 2023! Check out our profile here: Rising Medical Solutions, Inc Profile (topworkplaces.com)
• We're on YouTube! Check out our culture at: http://www.youtube.com/user/RisingMedical
• Want to see more? Check out our website: Medical Bill Review | Hospital Bill Auditing | Medical Cost Containment
• Facebook: https://www.facebook.com/RisingMedicalSolutions
• LinkedIn: http://www.linkedin.com/company/rising-medical-sol...
• Glassdoor: http://www.glassdoor.com/Overview/Working-at-Rising-Medical-Solutions-EI_IE322608.11,35.htm

If you are ready to join a team of professionals dedicated to making a difference and making lives better, please apply today!