Posted 14 days ago

Customer Service Representative I

ChihuahuaOn-siteFull-time

AI Summary

Handles customer service tasks including order processing, inquiry response, issue resolution, contract administration, and coordination with internal teams to ensure timely delivery and customer satisfaction.

About this role

Know, understand, and incorporate the Wesco philosophy, value and vision in all business behavior, practice and decisions
Maintain up to date knowledge of Wesco customer requirements and distribution methods and timing
Maintain positive working-relationships with external customers and all inter-working departments and personnel
Provide excellent customer service with the intentions of building and maintaining customer relationships through fast and accurate processing of requests
Respond promptly, professionally, and with appropriate detail to customer inquiries pertaining to order information/status, product availability, and/or the plan of action as approved by management to support customer requirements and on time delivery throughout the day
Investigate and attempt to resolve customer issues in alignment with established company policies, procedures, and work instructions
Provide LTA contract administration support, as assigned
Process, monitor, and release incoming orders, and manage internal communication for pending orders to ensure on time delivery to meet customer expectations (on a daily basis)
Prioritize orders based on urgency of product needed, specifications, and shipping and delivery requirements
Process daily release orders system and verify against contract to ensure information is correct
Process material returns (RMA's) as requested by the customer
Understand and ensure proper quality flow downs are in place for contract review
Access customer web site to update shipping and delivery status and work with customer to ensure high delivery and quality rating
Assist in issuing shopping and inventory locator service requests
Enter customer and/or vendor pricing into various databases to support sales quotes, vendor quotes and/or customer purchase orders
Prepare and follow through with customer expedite request
Train/mentor others within sales department (as assigned)
Perform ad hoc projects and tasks (as assigned)
Attend department or company sponsored training or meetings, as required

Skills

Contract AdministrationCustomer Relationship ManagementInventory LocatorOrder ProcessingPricing DatabasesRMA ProcessingSales QuotesShipping Status Updates