Customer Service Representative III

Naval Station Great Lakes, IL 60088

On-Site Position

Do you have strong customer service skills? Are you looking for an opportunity to assist our Navy Sailors and their families? If the answer is yes, then we have a great opportunity for you!

We are looking for a Customer Service Representative who is eligible for a Secret clearance to join our growing team in Great Lakes, IL.

• Act as the first step in a multi-tiered support to Military Sailors and their families.

• Investigate and resolve customer inquiries via phone, e-fax, email, chat, and other communications channels.

• Utilize various essential software applications including internal and external websites, telephone systems, CRM applications, and other resources.

• Enter applicable supporting information into systems and web forms on an application via computer and all transactions must be conducted accurately.

• Receive training on a variety of relevant military programs and applications to provide the needed support to customers throughout the Continental US and Abroad.

• Work towards opportunities for growth as many agents have been hand selected for Shift Supervisors and/or assigned to Specified Teams within the call center based on skill levels.

• DOD Secret Security Clearance Eligible

• Experience in customer service and responding to requests for information in a timely manner; contact center experience preferred

• Experience with CRM systems and the ability to quickly learn and adapt to new technologies, tools, and operational processes

• Ability to quickly gain rapport with customers, identify customer concerns, and leverage documentation and CRM systems to resolve service requests

• Knowledge of printer functions, connectivity, and basic printer/scanning troubleshooting

• Strong verbal and written communication skills, with the ability to clearly explain technical actions and solutions to customers

• Demonstrated ability to multitask, prioritize, and manage time effectively in a fast-paced environment

• The ability to type at least 30 WPM

• Flexibility to work varied schedules, including nights and weekends, as required