Customer Service Representative (Level II)

Customer Service Representative (Level II)

Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs.

Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance.

• Assists customers with questions or issues regarding their accounts received via phone and/or correspondence.

• Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.

• Uses computerized system for tracking, information gathering, and/or troubleshooting.

• Handles customer calls with somewhat more complexity.

• The bank is closed on Thanksgiving, Christmas and New Years Day.

• All contractors will be expected to work all other days of the week.

Job Requirements:

Call Center/Customer Service assessment score with 80% min and typing skills test with 30-40 wpm are required for all submittals.

• Stable work history, along with a minimum of 2 years Call Center experience

• Must have good communication and problem-solving skills.

• May research issues or transfer to a research function.

• May involve cross selling or up selling of other financial products.

Qualifications

• 2-5 years of experience as a CSR.
• BILINGUAL (Spanish and English) a big plus.
• GOOD job stability.

Additional Information