Customer Service Representative - Logistics (Dispatch Support)

Are you detail-oriented, customer-focused, and passionate about logistics? Join our team as a Dispatch Support Specialist and play a key role in ensuring efficient delivery operations while providing exceptional support to customers and drivers.

Key Responsibilities:

• Dispatch deliveries across assigned markets and create efficient routes based on driver schedules, customer needs, and service level agreements.
• Manage daily dispatch operations using the company's dispatch system.
• Communicate with customers via phone and email to resolve concerns promptly while maintaining a professional and courteous approach.
• Handle customer inquiries and tickets through Dialpad and Zendesk.
• Coordinate closely with drivers by providing timely updates, instructions, and operational support.
• Monitor delivery performance and help achieve on-time delivery metrics of 90% or higher.
• Provide regular feedback to Operations leaders regarding driver performance and staffing needs.
• Develop a strong understanding of assigned markets, including clients, drivers, and operational requirements.

Requirements

• Excellent written and verbal communication skills.
• Strong customer service and interpersonal skills.
• Responsible, dependable, and highly organized.
• Quick learner with the ability to adapt to new software and changing operational needs.
• Experience managing operational workflows efficiently is an advantage.
• Passion for logistics and delivering high-quality service.
• Proficient in Google Workspace (Docs, Sheets, Gmail, etc.).
• Comfortable working in an onsite, fast-paced environment.

Benefits

• HMO coverage with 1 free dependent upon hire
• Life Insurance
• 20 PTO credits annually
• Great company culture
• Career growth and learning opportunities
• ONSITE (Makati or Pampanga)
• DAYSHIFT
• 30,000 TO 34,500 all in