Customer Service Representative // Memphis TN 38134

Customer Service Representative // Memphis TN 38134

Mindlance is a national recruiting company which partners with many of the leading employers across the country. Feel free to check us out at http://www.mindlance.com.

Job Title : Customer Service Representative

Job Location : 1670 Century Gate Drive, Memphis TN 38134

Duration : 6 Months

Shift : Mon - Fri between 8.00AM – 8.00PM

Training : 8.00AM to 4.30PM

Qualifications

POSITION OVERVIEW

·Receive and place telephone calls. Perform data entry and use software programs.

·Maintain solid customer relationships by handling their questions and concerns with speed and professionalism.

·Must document all calls and evaluate each account to determine if further research is necessary.

·Responsible for providing world-class service to our customers in an accurate, efficient, and professional manner.

·Required to meet productivity standards as set forth by the management team; and identify and report trends in call drivers to management.

·Requires close attention to accuracy, performs independently, subject to practices and procedures.

·Handle customer service inquiries from members, providers, physicians and internal and external clients related to pharmacy benefits.

·Work to research and resolve problems in a timely manner.

·Assist members in understanding and maximizing the use of their pharmacy distribution program.

·Use computerized system to gather information and respond to questions.

·Document issues and resolutions in a common database.

·Escalate issues as necessary.

Knowledge and Abilities: Ability to handle challenging customers in a professional manner; Ability to adapt in a dynamic work environment learns quickly, solve problems and make decisions; Willingness to work a flexible schedule for peak call times

If you are available and interested then please reply me with your “Chronological Resume” and call me on (678)-405-3590.

Additional Information

Thanks & Regards,

Ranadheer Murari |Team Recruitment |Mindlance, Inc. | W:678 405 3590

ranadheerm@mindlance .com