Customer Service Representative (Slovak & English)

Join Binance's Customer Service team and be a part of a client-facing business function where exceptional support is our priority. We aim to create a platform where users receive top-quality assistance with fast response times and accurate information. Our support is provided via ticketing systems and live chat, handling customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform. We seek empathetic, communicative, and problem-solving individuals who can advocate for our customers and gather valuable feedback. Join us and help ensure exceptional service standards and high customer satisfaction.

Handle high volumes of live chat and support tickets across assigned language queues

Identify and evaluate customers' needs to deliver satisfaction and timely resolution

Provide accurate, valid, and comprehensive information on platform features, products, and processes

Manage complaints, provide proper solutions and options within time limits, and follow up to secure resolution

Follow communication procedures, guidelines, and policies

Support feedback collection for workflow and product improvements, including AI bot performance, SOPs, and internal tools

Participate in the validation and testing of AI bots, automation workflows, tools, and SOPs as needed

Go the extra mile to engage customers and deliver a best-in-class experience
Perform other tasks as assigned by team leaders