Customer Service Representatives (CSR)

Position :Customer Service Representatives (CSR)

Position Purpose : The CSR will be responsible for managing the Executive Lounge and assisting in protocol duties in an effective and efficient manner.

CORE JOB FUNCTIONS:

• Monitor the Executive Lounge, before, during and after usage so that standards are met and maintained.
• Provide to the guests an exceptional level of customer service at all times.
• Provide protocol service as and when the need arises.
• Any other duties associated with the job classification will be assigned.

MINIMUM REQUIREMENTS:

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  A minimum of five (5) passes at CSEC; grades 1-3 and/or
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  Two (2) years working experience.
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  Must possess human interaction skills
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  Customer service oriented (must be able to communicate effectively at all levels)
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  Must be polite, presentable, and be able to work independently.
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  Applicant must be confidential, pay attention to details, and good use of initiative.
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  Must be able to work flexible hours (holidays/weekends).