Customer Service Representatives - Voice & Non-Voice Accounts (For Pooling)

CUSTOMER SERVICE REPRESENTATIVE
Quezon City | Pasig City
Night Shift | Onsite | Full-Time

Build your career in customer service with a role that offers continuous learning, stability, and long-term growth. Join a dynamic team where you’ll assist customers, resolve concerns, and deliver excellent service across multiple channels.

ABOUT ACQUIRE INTELLIGENCE

At Acquire Intelligence, our mission is to help business work smarter.
We bring together the best people, efficient processes, and automation to help companies grow faster and operate with confidence. Our purpose is to simplify how businesses work, improve performance, and lead meaningful change across the globe. If you’re passionate about making a real impact through innovation and collaboration, Acquire Intelligence is the place to grow your career.

A SNAPSHOT OF YOUR ROLE

You’ll provide customer support by addressing inquiries, resolving concerns, and ensuring a positive overall experience. This role involves handling inbound and/or outbound interactions across voice and non-voice channels (calls, chat, and email), while maintaining service quality and operational excellence.

WHAT YOU’LL DO

• Handle inbound and/or outbound customer interactions via voice and non-voice channels (calls, chat, and email).
• Provide professional customer service with proper communication etiquette across all channels.
• Address customer inquiries, resolve concerns, and provide accurate information and appropriate solutions.
• Escalate issues when necessary following established processes.
• Gather and record customer information, concerns, and actions taken in the system.
• Utilize knowledge base tools for product, service, and policy information needed to resolve inquiries.
• Continuously learn new tools, systems, and processes relevant to the role.

A BIT ABOUT YOU

• With relevant BPO or customer service experience
• Strong communication skills (written and verbal)
• Customer-focused mindset
• Problem-solving and critical thinking skills
• Ability to multitask and manage time effectively

WHY JOIN THE A-TEAM?

Here’s what’s waiting for you:

• HMO coverage for you and your family
• Epic Yearly Kick-Off Parties with major giveaways
• Recognition through our Value Awards — we celebrate your wins
• Real career growth with opportunities for internal promotions
• Meaningful work with talented and supportive teams

Your future matters:

• 900+ internal promotions every year
• Access to 2,700+ leadership training courses

Extra rewards along the way:

• 14th Month Pay after 5 years of continuous service
• Employee Referral Program — earn up to ₱42,000 per successful hire

Enjoy work-life balance:

• 24 Paid Time-Off (PTO) Credits annually, with leave credits convertible to cash
• Paid Birthday Leave — celebrate your day your way

WHAT WE VALUE

Curious and Clever: Smart questions spark smart solutions

Entrepreneurial Energy: Think like an owner. Solve like a founder

Fast with Intent: We move fast and deliver real results

Laugh and Learn: We don’t take ourselves too seriously, just our results

What are you waiting for? Come for a career, stay for the fun!

Join the A-Team and experience the A-Life!