Customer Service Specialist

Customer Service Specialist

Salary: Basic £24,900 + Bonus (OTE £28,000)

We’re on the lookout for customer service stars who love going the extra mile. You’ll take real pride in helping and supporting our customers and in doing a fantastic job.

You’ll be joining a well-established, market-leading business with over 30 years’ experience. We’re continuing to grow and take market share, and we’re looking for new talent to be part of that journey.

What will I be doing?

• Being the first point of contact for customers with questions about their insurance policy
• Chasing and resolving missed payments
• Making changes and updates to policy details
• Handling cancellations and answering policy-related queries
• Retaining customers by saving insurance policies where possible
• Managing a mix of inbound and outbound customer calls
• Carrying out general administration to keep everything running smoothly

What you’ll bring

• Experience in an administrative role
• Experience in sales or a customer-focused role (preferred)
• Great communication skills and a natural problem-solving mindset
• Strong attention to detail and good organisational skills
• Confidence using Microsoft Office

What will you get in return

• 25 days’ annual leave plus bank holidays, with the option to buy additional days
• Enhanced maternity and paternity leave
• Free on-site parking
• Employee wellbeing programme
• Clear options for career development
• Employee benefits portal
• Company pension scheme