Posted 3 days ago
Customer Service Specialist
Turkey - IzmirOn-siteFull-time
AI Summary
Handles international customer relations for an assigned territory, assisting customers by phone or direct contact with order processing, shipping, customs paperwork, payment confirmation, and issue resolution.
About this role
Responsible for performing various international customer relations functions for an assigned territory, to provide assistance to customers by telephone or direct contact. Assists in other customer accounting functions as needed.
Key Responsibilities
- Stays up to date on current and former product offerings.
- Obtains international shipping quotes and follows correct processes for shipping products internationally.
- Understands the appropriate customs paperwork and the related timing.
- Works with customers to confirm payment details and receipt of funds prior to shipment.
- Provide customer feedback on the status of purchase orders and shipment details.
- Prepares, gathers, and forwards necessary documentation after shipment.
- Investigates and resolves customer issues.
- Provides input on other reports.
- Maintains records related to order processing.
- Performs other related duties as required or assigned.
Skills
Customer Relationship ManagementCustoms PaperworkDocumentation PreparationInternational ShippingOrder ProcessingPayment ProcessingProduct Knowledge ManagementRecord Keeping
Explore related jobs
More jobs at Franklin Electric
Browse these categories
Market data for customer support roles
All reports →- SeriesRole reportsOne role family at a time: how many openings, what changed this week, who is hiring, what it pays.
- SeriesSalary reportsWhat employers publish in job postings, by level and workplace. Not self-reported pay.
- Market overviewState of tech hiring, September 2026: up 4.8%Tech hiring rose 4.8% month over month in September 2026, with 411,122 new listings. Customer support and account executive roles led the growth.