Posted 9 days ago
Customer Service Specialist
AI Summary
Customer Service Specialist at Valmet handles order management, quotations, and documentation for the Packaging and Paper Business Area in Indonesia, coordinating with sales, logistics, and operations to ensure timely delivery and customer satisfaction.
About this role
Drive Customer Success and Seamless Order Delivery as a Customer Service Specialist
Are you ready to take the next step in your career? Join us as a Customer Service Specialist, Indonesia and play a key role in supporting the sales of Spare Parts and Field Services within our Packaging and Paper Business Area. In this role, you will be at the center of the customer order journey, ensuring quotations, orders, documentation, and deliveries are handled accurately and efficiently. Working closely with customers, sales teams, logistics, and operations, you will help create a smooth customer experience while supporting sustainable solutions for the packaging and paper industry. If you enjoy coordinating multiple activities, solving challenges, and delivering excellent service, this could be the opportunity for you.
Job Summary
Responsible for preparing quotations and processing customer orders while coordinating with sales, operations, logistics, and workshop teams to ensure timely order execution and customer satisfaction. This role supports day-to-day sales coordination activities, manages commercial documentation, and serves as a key point of contact for customer and internal enquiries.
Key Responsibilities
- Manage order handling activities for the assigned area and collaborate closely with sales teams to support customer requirements.
- Receive and process customer orders through the ERP system, ensuring all order information is accurate and complete.
- Prepare quotations, order acknowledgements, invoices, contracts, service agreements, and other commercial documents.
- Respond to customer and internal enquiries related to orders, deliveries, returns, and service requests, escalating issues when required.
- Follow up on enquiries and prepare proposals or quotations as needed.
- Coordinate with customers, sales, operations, logistics, and workshop teams to process orders and ensure timely delivery.
- Track order status, maintain delivery schedules, and proactively communicate updates to stakeholders.
- Verify delivery and payment terms, including Letters of Credit (L/C), bank guarantees, and other commercial requirements.
- Monitor outstanding payments and follow up on payment-related matters where required.
- Maintain accurate order records and commercial documentation within business systems.
- Monitor order backlog and identify opportunities to improve processes, efficiency, and ways of working.
- Support sales and marketing activities as required within the assigned region.
Requirements
- Bachelor’s degree in Business Administration, Finance, Project Coordination, or a related discipline.
- 2 to 5+ years of experience in customer service, order management, sales coordination, commercial administration, or finance operations.
- Strong understanding of order processing, delivery terms, payment terms, Incoterms, Letters of Credit (L/C), and bank guarantees.
- Experience working with ERP systems and CRM platforms such as Salesforce.
- Proficient in Microsoft Office applications.
- Strong written and verbal communication skills in English.
- Ability to build effective relationships with customers and internal stakeholders.
- Strong organizational skills with the ability to manage multiple priorities independently.
Work Complexity and Business Impact
- Works independently to complete assigned responsibilities with minimal supervision.
- Manages day-to-day sales coordination and order management activities while supporting customer and internal requirements.
- Uses initiative to resolve operational issues and improve existing processes.
- Provides guidance and support within own area of expertise and collaborates effectively across functions.
Geographic Scope
- Primarily national, with responsibility for supporting customers and stakeholders within the assigned market.
To succeed in this role
Success in this role requires strong customer service and order coordination expertise, attention to detail, and the ability to manage multiple priorities independently. You will need excellent communication skills to work effectively with customers, sales, logistics, and operations teams while ensuring accuracy in commercial documentation and order processing. A proactive mindset, problem-solving capability, and commitment to continuous improvement will help you thrive in this role.
We also expect you to align with Valmet’s Leadership Principles—practical behaviors that guide how we lead, collaborate, and succeed together:
- Take accountability – Act with ownership, set clear expectations, and follow through
- Lead with courage – Champion change, try bold ideas, and learn quickly
- Build on trust – Listen to understand, be open, and create psychological safety
- Collaborate for growth – Work across boundaries, value diverse perspectives, and focus on customer value
We offer
You will join a team that supports the Packaging and Paper Business Area through customer service, sales coordination, order management, and commercial administration activities. The team works closely with customers, sales professionals, logistics specialists, and operational stakeholders to ensure orders are processed accurately and delivered on time. As part of the team, you will contribute to customer satisfaction by managing quotations, documentation, order tracking, and service coordination activities. You will also have opportunities to improve processes and support business growth in Indonesia. Working in a collaborative environment, you will gain exposure to multiple functions and play an important role in delivering value to customers.
At Valmet, you will find an international and supportive work environment where innovation, collaboration, and continuous development are encouraged. We value our employees and provide opportunities for learning, growth, and professional development while supporting work-life balance through local benefits and flexible working arrangements.
Want to know more?
Did we catch your interest? We would love to hear from you. Submit your application and CV through the application link provided. For further information regarding the role, please contact the hiring team or local HR representative. Application review will begin as applications are received.
When everything works together
Valmet is where the best talent from a wide variety of backgrounds comes together. We work together with our customers throughout the entire lifecycle, delivering cutting-edge technologies and services as well as mission-critical automation and flow control solutions. Backed by more than 225 years of industrial experience and a global team of over 19,000 professionals close to customers, we are uniquely positioned to transform industries toward a regenerative tomorrow.
At Valmet, diversity of thought drives innovation. We are committed to a respectful and inclusive environment, where people can be themselves and are supported to contribute at their best. We welcome applicants from all backgrounds and make hiring decisions based on skills, experience, and potential, never on personal characteristics such as gender, gender identity, age, ethnicity, nationality, disability, neurodiversity, religion, sexual orientation, or political views.
Join the team – and lead the way with us!
www.valmet.com/careers
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