Customer Service Specialist (f/m/d)

Working at Freudenberg: We will wow your world!

Responsibilities:

• Order Validation & Entry: Conduct order validations and entries.

• Order Confirmation: Confirm customer order receipt, creation, and delivery.

• Monitoring & Management: Monitor and track order statuses, managing claim cases and returns.

• Communication: Provide clear and consistent communication between customers and internal production.

• Customer Support: Serve as the primary contact for customers, including cases of issues or escalation.

• Projects & Initiatives: Support transfer projects and process improvement initiatives.

Qualifications:

• Educational Background: Bachelor's Degree in Language or Economic Field; advanced degree preferred or compensating years of experience.

• Professional Experience: Specified years of customer service experience is a plus.

• Skills: SAP experience.

• Languages: Fluent-level English, and German. French is a plus.

The minimum gross annual salary for this position in Italy is €31,000. Compensation for this position will be determined by the candidate's qualifications, experience, education, and overall alignment with the role's responsibilities

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The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.

Freudenberg Sealing Technologies S.a.s. di Externa Italia S.r.l.u.