Customer Service Specialist I

MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement.
With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.

 

MSX is looking for a proactive and enthusiastic Customer Experience Specialist (French AND Spanish Speaking) to join our team in Rome.

As part of our team, you will manage customer inquiries, make and answer calls and communicate via e-mails. Your key tasks will be:

• Answering customers inquires via ticket system or phone calls;
• Ensuring customer satisfaction and manage follow-ups;
• Applying the procedures in compliance with the company's standards and policies.

 

Qualifications

We would love to welcome a new colleague passionate about the automotive field, oriented to teamwork and taking the good dose of initiative to achieve results.

The ideal candidate has:

• Computer literacy, especially MS Office;
• Fluent level of English, French and Spanish;
• Previous experience in contact with customers is a plus;
• Great problem-solving and communication skills;
• Experience of planning complex schedules of activities.

If you can demonstrate that you are customer focused and have the ability to communicate effectively, we would like to hear from you!

Additional Information

What’s in it for you?

At MSX, our employees are the force behind our success. We are dedicated to empowering and encouraging our people to grow in an international environment and offer flexible working methods to suit all. We are a Disability Confident Committed organisation who takes pride in our diverse workforce.

Working pattern:

• Internship (tirocinio), 40 hours per week
• Monday – Friday, 9 am to 6 pm
• Rome - hybrid (3 days in the office, 2 days home office)

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.