Posted 8 days ago
Customer Service Supervisor
AI Summary
Leads and coaches a team of customer service specialists in a retail store, overseeing KPIs, revenue, merchandising, inventory, and health & safety to create an amazing customer experience.
About this role
You’ll love it here! We are hiring immediately for a customer service supervisor, which we call an operations team lead. As a customer service supervisor, you will lead and coach a team of specialists and work together to create an amazing customer experience.
Join us and grow your career with our retail team as a customer service supervisor.
What you’ll do:
Motivate and inspire your team to respond customer concerns and create an amazing customer experience
Cultivate an inclusive team and learning culture while having fun!
Oversee store KPI’s (revenue, merchandising standards, inventory health, health & safety)
Maintain a healthy profit and loss
What we’re looking for:
Full-time availability
2+ years’ experience leading a retail team of at least 15 associates
2+ years’ experience managing and reviewing operational expenses and revenue
Proven track record of achieving and exceeding sales goals
Ability to create an inclusive, fun, and safe work environment
Why you’ll love it here:
Employee discounts on awesome tech
Competitive compensation and benefits
Flexible schedules as per business needs
Supportive leaders who care about you and your wellbeing
An inclusive, fun, and supportive team who you will quickly call friends
Training programs to build new and transferable skills and achieve certifications
Join our amazing team!
We are looking for people just like you.
About Best Buy
As Canada's destination for the coolest tech, Best Buy offers one of the best work environments in the country! Our culture is one of inclusion and recognition. We are committed to always filling our stores across Canada with a diverse and inclusive retail force who are passionate, knowledgeable, and enthusiastic about tech.
Grow your career in development roles (assistant retail manager).
7501 44 Street, Unit 101, Lloydminster, AB T9V 0X9This posting is for a vacancy.
Skills
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Market data for customer support roles
All reports →- SeriesRole reportsOne role family at a time: how many openings, what changed this week, who is hiring, what it pays.
- SeriesSalary reportsWhat employers publish in job postings, by level and workplace. Not self-reported pay.
- Market overviewState of tech hiring, September 2026: up 4.8%Tech hiring rose 4.8% month over month in September 2026, with 411,122 new listings. Customer support and account executive roles led the growth.