Posted 3 months ago
Customer Services Agent
AI Summary
Handles customer service interactions and support for merchants in a BPO environment.
About this role
Customer Services Agent
Merchants is a leading BPO solution provider specializing in customer experience and customer interactions. We focus on people, process and technology to create exceptional customer experiences.
We are passionate about people and our ability to attract the best talent, coupled with our rich history of success and innovation across different industries around the world, is what differentiates us from our competitors.
Qualifications
Matric/NQF equivalent
Knowledge of retail or hospitality industry desirable
Numeracy –Good understanding of solving Mathematics problems
Windows Navigationessential
Additional Information
Call Centre Customer Service Scenarios [audio]
Windows XP
Typing Speed
Skills
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Market data for this role
All reports →- SeriesRole reportsOne role family at a time: how many openings, what changed this week, who is hiring, what it pays.
- SeriesSalary reportsWhat employers publish in job postings, by level and workplace. Not self-reported pay.
- Market overviewState of tech hiring, September 2026: up 4.8%Tech hiring rose 4.8% month over month in September 2026, with 411,122 new listings. Customer support and account executive roles led the growth.