Customer Success Analyst

Who We Are

Maersk is a global leader in integrated logistics and has been an industry pioneer for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

What We Offer

Maersk being the global leader in the industry, you’ll have the opportunity to work for a large global organization and get exposure to excellent processes and systems. You will join an organization that offers a challenging and rewarding career where everyone’s contribution is valued and rewarded.

On leadership and mentoring, Maersk has a nurturing management culture. Throughout their career, your leaders will support your ideas and provide necessary advice and training. You’ll be given the opportunity to prove yourself, as well as challenging work that develops your abilities.

On career development, there are wide range of roles in Maersk and Maersk has a very good career mobility program that establishes a culture of priority consideration to internal candidates and encourages employees to take responsibility for managing their careers whether to move laterally or vertically.

Key Responsibilities

1. Sales Coverage & TAA Support:

• Support end‑to‑end Sales Coverage planning and execution, ensuring timely updates, clean data, and high-quality documentation.
• Prepare and maintain Territory & Account Assignments (TAA) data, ensuring correct mapping of sales reps, accounts, and territories.
• Coordinate required inputs from Area Sales Managers, CSPs, and Customer Solutions teams.

2. Operational Support to Area Head of Customer Success

• Provide administrative and analytical support for SLT meetings, and prioritization discussions.

• Support follow‑up on performance actions agreed in SLT with relevant stakeholders.

• Track adoption of Customer Success tools, processes, and minimum standards.

• Liaise with Regional Sales Operations, GSC functional teams (OTS, TCM, Disputes, Issue Resolution, allocation filing, etc.), and Area Sales Managers to ensure smooth operational processes.

3. Data Hygiene, Continuous improvement and SIP

• Identify gaps in data quality, process adherence, or tool usage and propose improvements.

• Maintain local data hygiene to meet regional and global standards.

• Support SFDC updates, troubleshooting, and enhancement rollouts in collaboration with Regional teams.

• Support on SIP related questions and queries.•

4. Ad Hoc:

• Support with pilots, system roll-outs, gembar

Who We Are Looking For

• Logistics and Supply Chain Experience: Minimum 5 years of relevant at similar role in logistic industry with 1.5 - 2 years in managing Sales performance
• Sales process & Coverage expertise
• Strong analytical and data management skills (BI, SFDC, Excel/Sheets).
• Understanding of sales processes, sales coverage, and Customer Success workflows
• Cross-functional collaboration
• Stakeholder management skills
• Ability to influence without authority in a global organization
• Proactivity: Suggest solutions and process improvements
• Problem-solving mindset
• Language Proficiency: Intermediate English level, Native Vietnamese level, Chinese Speaking is a big plus. Effective communication is key.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
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