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Jeeves

Posted 25 months ago

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Customer Success Associate

Mexico CityHybridFull-time

AI Summary

Supports the global Customer Success Team by providing hands-on customer support, managing client relationships, driving adoption and retention, and documenting internal processes.

About this role

We are in need of a motivated Customer Success Associate to support the global Customer Success Team in providing best in class Customer Support to Jeeves clients. This role will be hands-on, and strategic and will serve as the key point person for establishing and maintaining strong relationships, driving adoption, retention and growth.
Location: This role is based out of Mexico City, Mexico, and is a full-time hybrid position where it is required to come into our office in Roma Norte. #LI-HYBRID

Job Responsibilities:

  • Provide Best in Class Support to our global portfolio
  • Dedication to improving the customer experience, being the voice of the customer internally, and retaining as many customers as possible
  • Manage and raise tickets with technologies, usage of Zendesk, Hubspot, Linear
  • Incentivize spend increase to existing companies (Portfolio management)
  • Document processes and enhancements to the internal team

    • Requirements:

  • 2+ years of experience in support roles
  • Mandatory fluency in English and Spanish, Portuguese is a plus
  • Preferable experience in Zendesk Platform /Hubspot
  • Advanced communication skills (written and spoken)
  • Curious about the details on how the business operates
  • Self-starter, proactive and highly motivated
  • Team player and very hands on
  • Agile and able to pivot quickly with the changing environment

    • Skills

    Customer SupportHubspotLinearPortfolio ManagementProcess DocumentationTicket ManagementZendesk

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