Posted 1 month ago

Customer Success Associate

RemoteRemote

AI Summary

A Customer Success Associate at Voltus manages end-to-end customer onboarding, acts as the primary point of contact, partners with Sales/Operations/Energy Markets, and drives adoption to help customers enter the market and earn money.

About this role

About Voltus

Voltus represents the "potential of us" to better manage energy through simple, cost and risk-free demand response programs. Our commercial and industrial customers generate cash by allowing us to maximize the value of their operational flexibility in energy markets. We hire teammates who are bright, gritty, and good and who have a genuine passion for delivering a cleaner energy future and for working in a fast-paced, entrepreneurial environment.

The Role

The Voltus Customer Success Associate ensures customers enter the market efficiently and ready to perform successfully to earn money. You will be a critical team member throughout the customer’s journey at Voltus, managing new and existing customer onboarding from start to finish and providing ongoing account support. You will be the primary point of contact for our customers throughout their onboarding journey and will partner with our Sales,Operations, and Energy Markets teams to deliver the best possible experience to our customers. You will drive adoption and expectations at the beginning stage of the customer journey. You will schedule and lead business meetings with our internal teams and customers and effectively communicate the onboarding status to avoid any delays and ensure seamless internal handoff to drive efficient onboarding. You will continue to support our customers and sales teams beyond onboarding with account related questions and provide the best customer experience.

As a Customer Success Associate you will have four primary objectives:

Reduce the time it takes a customer to enter the market and ensure they are prepared to perform and earn money

Eliminate internal seams so other Voltans can work efficiently

Maintain and grow customer relationships beyond onboarding

Provide Sales team with ongoing account support

The role is a great opportunity for someone who is a problem solver and gets excited about tackling challenges that directly impact customers and Voltus’s bottom line. If you are maniacally self-initiated, process oriented, organized, awesome at growing customer relationships, focused on delivering an excellent customer experience, intelligent and a team player who finds satisfaction in getting things done, you are a great fit!

Key Requirements

You are process-minded and love developing new, more efficient ways to do things

You have attention to detail, intellectual curiosity, bias toward action, and appreciation for urgency

You are organized and can collect and maintain comprehensive and accurate records

You love customers and want to work with them daily

You have great “bedside manner,” with a healthy blend of persistence, diplomacy, and energy to get everyone moving in the right direction

You find fulfillment in helping others succeed

You have strong empathy for customers AND passion for revenue and growth

You have excellent communication and presentation skills

You have the ability to shift priorities quickly when necessary

You are great at cross-functional collaboration

You have strong Salesforce experience and love using technology to drive efficiency, scalability, and value for everyone

You understand or are interested in the role of demand-side resources in energy markets

You want to work with the best team in the energy industry

You have 3+ years experience in customer-facing role(s). Experience working with operations leaders at commercial, industrial, and institutional facilities a plus

You have a relevant Bachelor’s degree (preferred)

You are excited to work remotely

Experience in the energy industry and/or working with our customer profile is required