Customer Success Associate (German/Italian)- Remote
AI Summary
Customer Success Associate managing a portfolio of high-value B2B customers across European markets, driving retention, revenue growth, and product adoption through proactive engagement and data-driven outreach.
About this role
About the Role
As a Customer Success Associate you’ll own a book your own portfolio of high value customers across European markets. This isn’t a passive support role. We want someone who treats their portfolio like a sales territory - building best in class relationships and working with their clients to maximise the value of their Finom account.
You’ll be measured on what matters: keeping your portfolio in a positive growth state, making customer churn a non starter, and impacting business growth.
This position is critical to Finoms expansion across our Revenue Function and the team is overseen by the Chief Revenue Officer. If you are a hungry, self motivated individual, who is looking for a role they can grow and make their own - this is your seat.
Responsibilities
-
Actively managing and engaging the portfolio through a multi channel communication strategy
-
Building strong relationships with decision-makers and becoming a trusted point of contact for clients.
-
Driving revenue growth, retention and product adoption across Finom’s product suite.
-
Identifying and executing upsell, cross-sell and referral opportunities and avoid churn
-
Using account data, usage signals and portfolio trends to prioritise outreach and identify opportunities or risks
-
Monitoring account health and proactively intervening with at-risk clients to prevent churn.
-
Maintaining accurate Salesforce pipeline, activity and account tracking
-
Using Modjo/AI tools call intelligence to continuously improve performance and share best practices with the team.
-
Supporting clients throughout all lifecycle stages
-
Following relevant AML, transaction-monitoring and internal processes.
Requirements
Requirements
-
Minimum 1-2 years in a Sales, Account Management, Customer Success position in B2B SaaS or Fintech
-
Strong communication skills - you know how to open a conversation and create urgency without being pushy and put the customer first
-
Commercially focused - you think in terms of revenue per account, expansion potential, balancing customer satisfaction with business goals
-
You use data to make decisions - whether that's spotting a usage drop before it becomes a churn risk or identifying the right moment to have a plan upgrade conversation
-
Comfortable working in a fast-moving environment where the playbook is still being written in places
-
Prior experience with Salesforce or similar tools is a benefit
- Native (or perfect fluency) in German or Italian, fluency in English
What we offer
Skills
Explore related jobs
More jobs at pnlfin
- PCredit Risk Manager (SME Lending)Netherlands
- PAI Process Owner — Transaction Monitoring & Customer LifecycleNetherlands
- PSenior Treasury ManagerSpain
- PSenior Partnerships Manager GermanySpain
- PCustomer Care Specialist - Dutch or German (Full remote, Freelancer, 18.000€ – 24.000€)Romania
- PSales Executive Inbound (French Speaker)Barcelona
Browse these categories
Market data for customer support roles
All reports →- SeriesRole reportsOne role family at a time: how many openings, what changed this week, who is hiring, what it pays.
- SeriesSalary reportsWhat employers publish in job postings, by level and workplace. Not self-reported pay.
- Market overviewState of tech hiring, September 2026: up 4.8%Tech hiring rose 4.8% month over month in September 2026, with 411,122 new listings. Customer support and account executive roles led the growth.