Customer Success

About the position:

The Customer Success team bridges the gap between complex technology and the business outcomes the customer/partner actually wants to achieve.

1. Pre-Sales - Product Integration (Partner Activation Area)

1. Manage multiple partner integrations with a high standard of quality integration.

2. Coordinate meetings and activities related to partner integration and technical discussions.

3. Create integration documentation and gather required product, business documents for the partner integration process.

4. Generate monitoring reports on the integration process, analyzing impact and key performance indicators.

5. Assist partners in translating business and product use cases into a clear technical integration process.

6. Support pre-integration to help partners exploring the technical integration things.

7. Ensure all technical components are integrated properly.

8. Conduct vulnerability assessments before the go-live phase.

9. Initiate Internal Demo before go-live to stakeholder related (Integration ready to production)

10. Continuously refine integration strategies to reduce SLA time and meet KPIs.

1. Post Sales - Account Management & Business Growth

1. Managing and build strong relationship with key person at Partners organization as the primary person in charge;

2. Provides 1st level of support and immediate troubleshooting when partners encounter technical issues after partner integrated EBF service.

3. Obtain partner feedback such as, new feature needs, or areas for service improvement and request to the product team for further product development plan.

4. Develop Partnership Strategy with Partners cross sell/upsell product to increase product adoption.

5. All reconciliation related with partner incentive/revenue sharing completed within schedule without dispute and paid as agreed timeline.

1. Have 3 - 5 years of experience in Account Manager, Solution Consultant, Customer Success (is a plus) or Business Development, Sales Partnership, Project Management, Business in digital banking, fintech B2B digital product, SaaS technology is a plus;

2. Having business sense and strong analytical skills to create and analyze data and turn it into strategic partnership actions.

3. Have strong negotiation, communication, and interpersonal skills to manage cross-functional teams, both internal and external parties to handle end-to-end projects;

4. Improvement, Performance Marketing or any related roles;

5. Bachelor's degree in Economics, Computer Science, Business Administration, Communications, Industrial Engineering or any related field;