Customer Success Manager

Customer Success Manager

At Cerby, we believe there is a better way for people to use cloud applications and securely share access with others. Our Customer Success team ensures our customers fully utilize our solution to build a secure environment while enabling company users to manage their applications. 

We are looking for a Customer Success Manager who can become a partner, advocate, and strategist who will increase our product's proven value to the customers’ business.

What you will do:

• Manage existing customer relationships to ensure customer loyalty and expand our business relationships.

• Conduct regular business reviews and collaborate with customers to present strategic security strategies. 

• Maintain a detailed understanding of products and services, and suggest the best strategies to meet their needs.

• Collect customer feedback, review and manage concerns, and advocate for all aspects of the customer experience with Cerby. 

• Own new customer onboarding process, ensuring quick value realization.

• Handle customer requests, answer questions, and guide them through best practices. 

• Create and optimize existing processes within the company and actively enhance all Customer Success initiatives.

Qualifications

What we are looking for: 

• 5 - 10 years of experience in customer success management positions or similar.  

• Experience working with enterprise customers.

• Ability to communicate and foster positive business relationships (English required, a second language is a plus).

• Basic understanding of web technologies.

• Accountability and personal organization are essential.

• Ability to establish milestones and keep all team members on task.

• Experience analyzing and optimizing the existing processes in the Customer Success department.

• Problem-solving and high-level troubleshooting abilities. 

• Experience working within the Identity and Access Security space is a plus.

Additional Information

All your information will be kept confidential according to EEO guidelines.