Customer Success Manager

About the Role:

Thousands of Comply customers rely on us to run and scale their complianceprogramsandyou’llbe the person making sure they get real value from day one. As aCustomer Success Manager on our Scale Team,you’llown the digital, one-to-many customer experience for our largest base of customersbydesigning the programs, content, and touchpoints that driveadoption atscale.It’sa builder’s role with a lot of autonomy, high visibility with our Product and Sales teams, and a clear path togrowwithin the organization.

You’lllove this role ifyou’reenergized by both helping customers and building the systems that helpmanyof them at once. The right person for this role isanalytical, a strong writer, andsomeonewho’drather create a playbook than inherit one.

Whatyou’llDo:

• Own the digital customer journey for a high-volume book of accounts, delivering the right touch at the right moment using data-driven programs.

• Drive product adoption and value realization across the lifecycle, from onboarding through renewal and expansion.

• Monitor customer healthincludingusage, key metrics, milestones, and NPS and act early on risks and growth opportunities.

• Reduce churn and surface expansion by prioritizing proactive outreach where it matters most.

• Build and iterate on scalable content and campaigns (in partnership with Customer Education) that automate and elevatethe customerexperience.

• Run engaging group sessions(iewebinars, office hours, and optimization calls).

• Be the voice of the customer: feed product and process insights back to Product, Sales, and leadership.

What Success Looks Like in your first 90 Days:

• You knowComply’sproductscoldand can map each capabilitytoa customer goal.

• You’vetaken ownership of your book andestablisheda data-driven cadence of proactive touchpoints.

• You’veshipped or improved at least onescaledprogram (a campaign, resource, or automation) thatmovesan adoption metric.

WhatYou’llBring

• 2+ years of experience in a customer-facing role (account management, support, or project management experience) for a software company, or equivalent experience.

• Comfort with data: you can pull, interpret, and act on customer metrics to influence decisions.

• Excellent written and verbal communication

• Comfortability using and learning new software(CRMs, spreadsheets, support,automationand presentation software).

• Ability to analyze information, make connections, anddemonstratedeep-level thinking 

• Strong project management skills with theknow-howto prioritize, multi-task, and perform effectively under pressure 

• Experience working with cross-functional teams (Marketing, Finance, Product, Sales, Support) to provide Voice of the Customer 

• Familiarity with the financial services or compliance industry

• Understanding of howto partner across Marketing, Sales, Product, Sales,Financeand support

The all-in total compensation for this role is $66,000 and$82,500, and is specific to the United States. A reasonable estimate of the base salary range would be$60,000 - $75,000 plus applicable bonus/benefit offerings, etc., as those similarly situated within the Company. It takes into account a wide range of factors that are considered in making compensation decisions, including, but not limited to, skill sets, training, licensure and certification, and experience.

To learn more about our values, mission and the wide-range of perks offered to employees at Comply, visit https://www.comply.com/careers/.

Comply is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity, or national origin. Nothing in this job posting should be construed as an offer or guarantee of employment.

Applicants must be authorized to work for any employer in the United States. Currently, we are unable to sponsor or take over sponsorship of an employment Visa at this time.

Comply is aware of scammers posing as Comply employees and extending job offers via direct messaging, texts and social media platforms. These are fraudulent and should be treated as such. To learn more about this, please review our Statement of Fraudulent Job Offers.

Who Are We:

Comply is the leading provider of compliance SaaS and consulting services for the global financial services sector. With more than 5,000 clients and hundreds of employees across the globe, Comply empowers Chief Compliance Officers and their teams to proactively manage regulatory obligations, mitigate risk, and scale with efficiency and confidence.

Comply serves thousands of global financial services clients including broker-dealers, insurers, investment banks, priv