Posted 12 months ago
Customer Success Manager
AI Summary
Customer Success Manager in a software/telecom context responsible for managing and growing relationships with Telecom customers, forecasting opportunities, and collaborating across teams to drive upsell and renewals.
About this role
Title: Customer Success Manager - Evolving Systems
URL Source: https://apply.workable.com/j/2109D4A9D2
Markdown Content: • Fluency in English and French is mandatory.
• Minimum 5 years of proven experience in a software technology company managing and selling to the Telecom industry
• Track record of meeting and exceeding targets.
• Understand Communications software, with a prior employment history in this space selling solutions such as SIM, Provisioning, Activation, BSS solutions (like CRM, Billing, Charging, PCRF, SON, etc.), IoT Platform/Applications, Campaign Management Solutions, Big Data and Loyalty and other such related software.
• Understanding of network architectures (LTE, 5G) is considered a very strong plus.
• Ability to build C-level relationships directly with customers.
• Solid business acumen and understanding of the complexities of business and customer needs.
• Ability to understand at a high level the technical value proposition and then translate it into a business value position (i.e. consultative sales approach for selling solutions).
• Ability to bring various teams together and lead an account-based campaign.
• Ability to accurately forecast and report opportunities.\
• Ability to work autonomously and succeed with minimal supervision.
• Driven team player with a strong work ethic.
• Strong planning and organisational skills.
• Ability to travel both domestically and internationally
• Excellent communication, interpersonal and presentation skills.
• Creative ‘out of the box’ thinker.
• Exceptional work ethic, self-motivated, driven and a strong desire to succeed.
KEY PERFORMANCE MEASURES:
• Winning upsell business with existing customers.
• % of sales achievement vs. quota.
• Rate of renewal of existing business.
• Customer Bid-to-Win ratio.
• Support Regional Sales teams for new logo bids
