Customer Success Manager

About the role

Juicebox is on a mission to help teams win the talent war.

In the age of AI, human ingenuity is the ultimate scarce resource. Recruiting is a zero-sum game where you either compete or lose.

Teams at Ramp, Notion, and leading AI labs use Juicebox to power their hiring, alongside 5,000+ customers from early-stage startups to Fortune 500 companies.

We are on the path to $100M in ARR with 20%+ monthly growth, powering thousands of searches every day and making Juicebox one of the fastest-growing AI SaaS companies in the world.

Juicebox has raised over $116M USD in funding from lead investors including Sequoia Capital, DST Global, and NFDG. Read more about our $80M USD Series B here. Additional investors in Juicebox include Y Combinator, Coatue, Bond, Lux, Verified Capital, and Committed Capital.

You Will

• Be the first Customer Success Manager in our brand new London office - help to stand up that process for European operations

• Onboard new customers to Juicebox and ensure they succeed

• Build out our renewal processes

• Create guides on best practices and update our Knowledge Base (link)

• Resolve on-going customer issues, acting as true partner for them

• Collaborate with the Sales team to expand customer accounts

• Provide product feedback to our Engineering / Product team to continue to improve Juicebox

You Have

• Deep understanding of recruiting processes and challenges

• Very organized, ability to manage a high number of ongoing customer threads

• Product-mindset

• Located in or willing to relocate to London (in-person 5 days a week)

Nice to Haves

• Experience as a recruiter or sourcer

• Familiar with Product-Led-Growth

Compensation: 100-130K GBP base salary, based on experience. Commission on top for OTE of 110K - 160K GBP.