Customer Success Manager, Aviation Robotics
Redwood CityOn-siteFull-time
AI Summary
The Customer Success Manager, Aviation Robotics at Dexterity manages program timelines, documentation, and customer delivery for aviation robotics deployments. They coordinate cross-functional execution, translate technical details for stakeholders, and ensure compliance and on-site surveys.
About this role
About Dexterity
At Dexterity, we believe robots can positively transform the world. Our breakthrough technology frees people to do the creative, inspiring, problem-solving jobs that humans do best by enabling robots to handle repetitive and physically difficult work.
We’re starting with warehouse automation, where the need for smarter, more resilient supply chains impacts millions of lives and businesses around the world. Dexterity's full-stack robotics systems pick, move, pack, and collaborate with human-like skill, awareness, and learning capabilities. Our systems are software-driven and hardware-agnostic and have already picked over 15 million goods in production. And did we mention we’re customer-obsessed? Every decision, large and small, is driven by one question – how can we empower our customers with robots to do more than they thought was possible?
Dexterity is one of the fastest-growing companies in robotics, backed by world-class investors such as Kleiner Perkins, Lightspeed Venture Partners, and Obvious Ventures. We’re a diverse and multidisciplinary team with a culture built on passion, trust, and dedication. Come join Dexterity and help make intelligent robots a reality!
About the Role
⚠️ This role focuses on hardware deployment and field execution and is not a traditional SaaS Customer Success or software implementation position.
We are seeking a Customer Success Manager, Aviation Robotics to support the execution, documentation, and customer delivery of robotics programs within the aviation domain in this role, you will be customer-facing and manage customers’ expectations. You will partner closely with engineering, product, and GTM to manage program timelines, documentation, and deployment activities. You will help translate technical work into clear program plans and customer updates while ensuring alignment with internal standards and customer requirements.
Customer Relationship & Program Coordination
Technical Documentation & Compliance
Program Execution & Deployment
Site Surveys & Requirements Gathering
Cross-Functional Collaboration
Required Qualifications
Preferred Qualifications
Skills
Aviation SafetyCompliance StandardsHardware DeploymentProject ManagementRisk ManagementRobotics SystemsStatistical AnalysisTechnical Documentation
Explore related jobs
More jobs at Dexterity
Browse these categories
Market data for customer support roles
All reports →- SeriesRole reportsOne role family at a time: how many openings, what changed this week, who is hiring, what it pays.
- SeriesSalary reportsWhat employers publish in job postings, by level and workplace. Not self-reported pay.
- Market overviewState of tech hiring, September 2026: up 4.8%Tech hiring rose 4.8% month over month in September 2026, with 411,122 new listings. Customer support and account executive roles led the growth.