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Cyderes

Posted 13 days ago

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Customer Success Manager: Bilingual

OrlandoRemoteFull-time

AI Summary

Bilingual Customer Success Manager responsible for managing a book of business, driving client retention and expansion, and acting as a trusted security advisor for Cyderes' cybersecurity customers.

About this role

We Help the World Be Everyday Ready™

Today's threatscape is relentless. So are we. At Cyderes, we build practical Identity & Access Management (IAM), Exposure Management, and risk programs, helping organizations stop active threats fast with Managed Detection & Response (MDR) that integrates with existing tools. Powering it all is Meridian, our entity fabric that connects identities, assets, and access into one trusted reality. Augmented by AI and driven by experienced operators, our tireless global team arms organizations with the people, platforms, and perspectives they need to conquer whatever tomorrow throws their way.

🏆 Great Place to Work® Certified™

About the Role:

The Customer Success team at Cyderes is everyday ready and has the responsibility to ensure our customers achieve their desired outcomes. We are helping our customers stop threats and ensuring our clients receive maximum value from our services and security solutions. The Customer Success team partners closely with our clients and their security teams to guide their customer journey, to advance their security posture, and operate as the voice of the customer within Cyderes. We are responsible for customer health, retention, and strategic agreement that enables expansion and growth. Customer Success Managers act as catalyst of collaboration within Cyderes to ensure our clients' voice is at the center of everything we do.

We are looking for a dedicated, creative, and experienced Customer Success Manager (CSM) to join our Customer Success team. This opportunity excites someone who thrives on solving customers' cyber security problems, energizes them with interesting technologies, and presents a environment with new challenges and opportunities every day.

Will report into Senior Customer leadership

Responsibilities

  • MUST be Bilingual Spanish/English
  • Manage assigned book of business and drive retention, growth, and expansion with your clients
  • Establish a trusted security advisor relationship, become an advocate, and partner with your clients.
  • Responsible for scheduling and hosting client meetings and operational reviews.
  • Drive and own the customer journey, ensuring you deliver client service elements appropriately and drive outcomes and value for your clients.
  • Monitor client health, drive client engagement, and ensure prompt companywide response to client requests and planning objectives.
  • Create and deliver quarterly and strategic executive business reviews.
  • Create, manage, and nurture a strategic relationship with partners including Directors, Executives, line of business leaders, and security professionals.
  • Primary point of contact for client and client contacts, your team, and team members

    • Requirements

  • Must be Bilingual Spanish/English
  • Minimum 2 years of experience in prior Customer Success role
  • Minimum 3 years cyber security experience; Experience of cyber security controls (EDR, SIEM), frameworks (MITRE, NIST, etc.), and/or security operations (SOC, IR, Engineering).
  • Experience with MSSP Security Operations, Security Service Delivery, and/or Security Consulting
  • Project management experience; Experience creating, owning, and documenting artifacts and completion certificates.
  • Experience establishing communication and engagement with prospects, presentation, organization, and administrative skillsets required
  • Strategic account planning and relationship management skill sets; Experience with presenting to and gaining alignment with C-Suite and client executives.

    • Skills

    Client EngagementCustomer Health MonitoringEDRExecutive Business ReviewsExposure ManagementIdentity & Access Management (IAM)Incident Response (IR)Managed Detection & Response (MDR)MITREMSSPNISTProject ManagementQuarterly Business ReviewsSecurity ConsultingSecurity EngineeringSecurity Service DeliverySIEMSOCStrategic Account Planning

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