Customer Success Manager (Day shift)
VilniusRemoteFull-time
AI Summary
Customer Success Manager who serves as a primary contact for customers, helps resolve questions and bugs, and feeds insights to product and engineering teams. Plays a key role in improving self-service and supporting AI chatbot enhancements.
About this role
We’re a team of 500+ professionals who develop cutting-edge web data gathering solutions for thousands of the world’s best known businesses, including Fortune 500 companies.
What’s in store for you:
Plenty of career opportunities — and we’ll help you seize them with internal/external learning resources and knowledge sharing events. To make your professional growth journey smooth, you’ll have a supportive team around you, as well as access to mental and physical well-being resources.
Join a small, motivated team where your work directly shapes how we grow. As a Customer Success Manager, you'll be one of the first points of contact for our customers - helping them get the most out of Webshare while feeding valuable insights back to our product and engineering teams.
You'll work closely with our Customer Success Team Lead and have a direct line to product. In a team this size, your ideas don't get lost, they get built. If you're looking for a role where you can genuinely shape processes and make an impact, we'd love to hear from you.
Your day-to-day:
Working hours:
Your skills & experience:
Salary:
Skills
AI Chatbot TrainingBug ReportingCommunicationCustomer SupportFAQ OptimizationIntercom AutomationsKnowledge Base WritingTrustpilot Monitoring
